Performance / Degradation of Services

Incident Report for Tranztec® Platform

Resolved

This incident has been resolved.

Posted Jul 06, 2022 - 15:05 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 06, 2022 - 10:09 EDT

Update

We have found the root cause of the issue and are pushing an update to prevent it from occurring again. We will be monitoring to ensure the problem is fully resolved.

Posted Jul 06, 2022 - 10:08 EDT

Update

We are investigating this issue

Posted Jul 06, 2022 - 09:53 EDT

Investigating

Some users have reported 'timeout' error messages when accessing the VIA Portal.
Issues are intermittent.

Posted Jul 06, 2022 - 09:50 EDT

This incident affected: Tranztec® Portal.